Q. Will I have a choice of who comes into my home?
A. Yes. You have the option to interview personal attendants and choose the person that is right for you or we can match a personal attendant to the client. We will never assign a personal attendant you are not completely satisfied with, and we are happy to accommodate any request for change.
Q. What locations are your services available?
A. All Seasons Homecare services all of Santa Clara County, South Bay, Contra Costa County and the Tri-Valley which includes Pleasanton, Livermore and Dublin. You can contact us for more details or to schedule a free assessment.
Q. What is live-in care?
A. Extended Care is a cost effective 24-hour supervision solution in which the personal attendant assists the client by day and sleeps in the home overnight.
Q. Can I change my care plan?
A. We understand the care situation can change quickly, and we strive to be flexible in meeting shifting needs. We can adjust your schedule right away if necessary. Our goal is to accommodate the care recipient and his or her family, and we do everything in our power to make that happen.
Q. Who pays the personal attendant?
A. We do. You will be invoiced twice a month after the completion of services. Because all our personal attendant are employees of All Seasons Homecare, we are responsible for all administrative, billing, payroll, insurance, worker’s compensation, and payroll taxes.
Q. What types of payment options are available?
A. We accept all major credit cards including VISA, MC, AMEX, DISC and debit cards. You may also pay by checks made payable to All Seasons Homecare.
Q. Who can best be helped by All Seasons Homecare?
A. Anyone who needs homecare for any reason. All Seasons Homecare is the ideal solution for someone who is comfortable in his or her own home and wants to remain independent, yet still needs assistance due to illness, injury, or a chronic condition. Our clients include those with Alzheimer’s disease and dementia, diminished eyesight or hearing, cancer, and heart disease, as well as those recovering from hip and knee surgery, heart surgery, and stroke. Many clients simply need a compassionate personal attendant for companionship or to help with meal preparation, exercise, errands, and other daily activities. We also offer respite care to give the primary family personal attendant temporary relief from their responsibilities.
Q. How do I start services?
A. Contact us to schedule a free assessment in your home, at the hospital or rehabilitation facility. A member of our care management staff will conduct a free, no obligation assessment of your needs. We can then proceed, at your direction, to identify personal attendants that have the skills and personal qualities that meet your specifications.
Q. Will the same personal attendant come each day/shift?
A. Developing a personal rapport and trust is vital to a successful homecare experience. Our aim is to create a good relationship between our clients and the assigned personal attendants, and to maintain that relationship for the term of the care. Depending on the situation, we may need to schedule more than one personal attendant within an interval of time. Whatever the case, we will make sure the care recipient is satisfied with the assigned personal attendants and receives the highest quality of care.