Frequently Asked Questions About Homecare

Q.  Will I have a choice of who comes into my home?
A. Yes. You have complete control over the interview process and can choose the caregiver that is right for you. We take the guesswork out of the process and handle all of the requirements of matching a caregiver to the client. We will never assign a caregiver you are not completely satisfied with, and we are happy to accommodate any request for change.

Q. What locations are your services available?
A. All Seasons Homecare services all of Santa Clara County, South Bay, Contra Costa County and the Tri-Valley which includes Pleasanton, Livermore and Dublin. You can contact us for more details or to schedule a free assessment.

Q.  What is live-in care?
A.  Live-in care is a cost effective 24-hour supervision solution in which the caregiver assists the client by day and is available to sleep in the home overnight.

Q.  Can I change my assistance plan?
A.  We understand the care situation can change quickly, and we strive to be flexible in meeting shifting needs. We can adjust your assistance schedule right away if necessary. Our goal is to accommodate the care recipient and his or her family, and we do everything in our power to make that happen.

Q.  Who pays the caregiver?
A.  We do. You will be invoiced twice a month after the completion of services. Because all our caregivers are employees of All Seasons Homecare, we are responsible for all administrative, billing, payroll, insurance, worker’s compensation, and payroll taxes.

Q. What types of payment options are available?
A. We accept all major credit cards including VISA, MC, AMEX, DISC and debit cards. You may also pay by checks made payable to All Seasons Homecare.

Q.  Who can best be helped by All Seasons Homecare?
A.  Anyone who needs homecare for any reason. All Seasons Homecare is the ideal solution for someone who is comfortable in his or her own home and wants to remain independent, yet still needs assistance due to illness, injury, or a chronic condition. Our clients include those with Alzheimer’s disease and dementia, diminished eyesight or hearing, cancer, and heart disease, as well as those recovering from hip and knee surgery, heart surgery, and stroke. Many elderly clients simply need a compassionate caregiver for companionship or to help with meal preparation, exercise, errands, and other daily activities. We also offer respite care to give the primary family caregiver temporary relief from their responsibilities.

Q.  How do I start services?
A.  Contact us to schedule a free assessment in your home, at the hospital or rehabilitation unit. A member of our care management staff will conduct a free, no obligation assessment of your needs. We can then proceed, at your direction, to identify caregivers that have the skills and personal qualities that meet your specifications. There will be an opportunity for you to interview and approve any caregiver we refer.

Q.  Will the same caregiver come each day/shift?
A. Developing personal rapport and trust is vital to a successful homecare experience. Our aim is to create a good relationship between our clients and assigned caregivers, and to maintain that relationship for the term of the care. Depending on the situation, we may need to schedule more than one caregiver within an interval of time. Whatever the case, we will make sure the care recipient is satisfied with the assigned caregivers and receives the highest quality of care.

Call us today for a Free Assessment.